Terms of Service

Last updated: July 20, 2026

These Terms of Service ("Terms") govern your access to and use of CRM Aide (the "Service"), operated by CRM Aide ("we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

• You must be authorized by your organization to use the Service.
• Accounts are created by administrators; self-registration may not be available.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify your administrator immediately of any unauthorized use of your account.
• Google Sign-In is available only for existing active users whose email matches their Google account.

2. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws
• Upload malicious code, attempt unauthorized access, or interfere with the Service
• Scrape, reverse engineer, or copy the Service except as permitted by law
• Share credentials or bypass role-based access controls
• Use the Service to send spam or unsolicited communications through integrated email features
• Store or process data you do not have the right to use

3. Your data and content

You and your organization retain ownership of CRM data you submit to the Service. You grant us a limited license to host, process, and display that data solely to provide and improve the Service. You are responsible for the accuracy, legality, and backup of your business data.

4. Administrator controls

Organization administrators may manage users, permissions, modules, data sharing, and deleted records (including the Recycle Bin). Administrative actions may affect your access to data and features.

5. Third-party services

The Service may integrate with third-party services such as Google (Sign-In and Gmail). Your use of those services is subject to their respective terms and policies. We are not responsible for third-party services or their availability.

6. Availability and modifications

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features with reasonable notice where practicable. Scheduled maintenance and updates may temporarily affect access.

7. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT DATA WILL BE SECURE OR ERROR-FREE.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRM AIDE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU (OR YOUR ORGANIZATION) FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

9. Indemnification

You agree to indemnify and hold harmless CRM Aide from claims, damages, and expenses (including reasonable legal fees) arising from your violation of these Terms, misuse of the Service, or infringement of third-party rights through your content or conduct.

10. Termination

We or your administrator may suspend or terminate your access at any time for violation of these Terms or for operational reasons. Upon termination, your right to use the Service ceases. Provisions that by nature should survive (including disclaimers, limitations of liability, and indemnification) will survive termination.

11. Governing law

These Terms are governed by the laws of the jurisdiction in which your organization operates the Service, without regard to conflict-of-law principles. Disputes shall be resolved in the courts of that jurisdiction, unless otherwise required by applicable law.

12. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date reflects the current version. Continued use after changes constitutes acceptance. Material changes may be communicated through the Service or by your administrator.

13. Contact

Questions about these Terms may be directed to crm@aide247.com or your organization administrator.